FAQ - How do I shop online?
We've tried to make the shopping experience at Magalies Citrus Online as simple as possible. Here's how you can shop on our online store:
If you battle to find what you want or want to know more about our products, give us a call on +27122569000, or send us an email to firstname.lastname@example.org , or simply send us a instant message on the Facebook Messenger app on our online store, and we will gladly help.
1 . Browse
Browse our range of products by selecting a category from the main menu, then select from the category the product which you are interested in.
2 . Add to Cart
Select the product you like, and click the ‘ADD TO CART’ button.
3 . Proceed to Checkout
Once you are ready to place your order, simply click on your cart (top right shopping bag icon), and your total order (cart) will appear.
Make sure your order (products and quantities) in your cart is correct. You may increase or decrease the quantities by clicking on the box. Remember to click the "UPDATE" button if you've made any changes.
Type any 'Special instructions' for your order in the box provided, if applicable.
Click on the "CONTINUE SHOPPING" button should you want to add more products to your cart.
You may then proceed by clicking on the "CHECK OUT" button.
4 . Contact Information
Fill in your contact information so that we know your name, delivery/shipping address, telephone number and email address.
Click on the "Continue to shipping method" button.
5. Shipping method
You have two options to select here, Self-collection OR Courier Delivery:
Important: ONLY select the "Self-collection" button should you decide to collect the order yourself, or send someone on your behalf to collect, at ONLY one of the following eight dedicated Magalies depots:
- Brits = Kareepoort (Magalies Head-office)
- Bloemfontein = 6 Gruis Street, Hilton
- Cape Town = Bofors Circle Street, Epping II
- Durban = 1 Dickens Road, Amanzimtoti
- George = 1 Meul Street
- Kempton Park = 69 Pomona Road, Pomona
- Limpopo = 38 Kay-Lynn Street, Polokwane
- Upington = 13 Soutpan Street, New Industrial
Please remember to inform us at which one of the eight above-mentioned Magalies depots you would like to self-collect.
No shipping fees will be charged for self-collections.
If you have selected this option, completed your payment, and would like your order to be delivered by courier instead, the shipping fee will have to be paid separately, upfront, to Magalies Citrus, before delivery can be made. Please refer to banking details in Payments section on the main menu point 4: EFT Payments.
5.2 Courier Door to Door Delivery Economy = select this method if you would like your order to be delivered by a courier to the delivery address provided.
The shipping fee will appear immediately if you select this option. Shipping fees are calculated according to the volumetric weight of the total order as well as the delivery location provided.
Shipping normally takes between 2-5 working days.
Click on the "Continue to payment method" button.
6. Payment method
Select your payment option.
You can pay by:
- Direct Bank Deposit (EFT)
- Debit Card, Credit Card, Cheque Card, Mobicred or Bitcoin (PayFast)
- SnapScan or Zapper on your mobile phone.
Please refer to the Payments section on the main menu for more details about each payment method.
Select your billing address (if different from your shipping address).
Click on the "Complete order" button.
You may print your order or make a note of your order number, which will be required if you want to track your order progress.
7. Thank you for your Order
Your order will be delivered via your chosen delivery method. We deliver anywhere in SA, using several of SA's most reliable couriers. Our couriers will email you updates on your delivery progress.
OTHER USEFUL INFO:
FAQ - Can I buy from your physical stores?
Yes. We do have a number of Magalies depot outlets around SA. To see a list of our depots click here: www.magaliescitrus.co.za/contact-us/depots
We also have a Cash Shop at our factory near Brits, North West Province.
FAQ - Do I need to Create an Account in order to buy something?
No. You can make a purchase without creating an account.
FAQ - Can I physically visit your online store to place an order?
No. Magalies Citrus Online is an online store and as such does not have a physical retail store. Our head office is based near Brits, North West Province, but we stock our online products in several fulfillment warehouses around the country, as well as several selected retail stores. We do also have depots throughout South Africa that stock our products. To find your nearest depot outlet please click here: www.magaliescitrus.co.za/contact-us/depots
FAQ - How do I check the status of my order?
This page allows you to view whether your order has been processed and shipped. Please have your order number ready to insert onto the form.