FAQ - What are the delivery charges for orders with Magalies Citrus Online?
All orders over R1500 get free shipping automatically. Any order below R1500 will incur a shipping charge depending on the delivery location provided, and the volumetric weight of your total order.
You can also add your desired items to your cart, and calculate your shipping cost with your delivery details at checkout.
FAQ - How long will delivery take?
We aim to deliver within 2 - 5 working days to anywhere in South Africa, depending on where you are located.
Please allow for up to 7-14 working days for all catering equipment.
Please allow for up to 10 working days for orders over R10,000.
Please note we do not dispatch orders over weekends and over public holidays. Orders received on these days will be dispatched on the following working day.
FAQ - I have not received my delivery, and the stated delivery time has passed?
On rare occasions or in remote areas delays can happen. If the expected delivery times are exceeded significantly, please contact us on +27122569000 or at email@example.com with your order number and we will track your shipment and update you accordingly. Rest assured that you will receive your shipment, even if it means that we have to send you a replacement.
FAQ - I have tracked my order and the courier company has been 2km away for the past hour, what should I do?
We make use of a number of different courier companies to deliver our awesome products to you. We do however have a fantastic system in place that enables you to check up on the status of your delivery, as well as send you emails or sms’s to you to keep you in the loop. That way, you can always easily see what is happening with your delivery.
If you still need more information though, simply get in touch with us on firstname.lastname@example.org or call us on +27122569000 and we'll get right on it. We also have a WhatsApp number to communicate with us: +27 66 053 2535
FAQ - It is 16h00 and I have still not received my delivery, what should I do?
When we book deliveries with our courier companies it is standard practice to request a delivery before 16h00. This does not always mean that delivery will take place before 16h00, on rare occasions the courier company may deem your delivery address an outlying area (especially residential addresses) and as a result only deliver after 16h00. Should you need to leave the address after 16h00 for any reason and are afraid you will miss the delivery, please note that our courier company has been instructed to give you a call, and attempt delivery the following week or day, should no one be available at the time of delivery.