STAUB - Risotto Spoon

Our catering products come with a 12-month standard warranty. This warranty covers any manufacturing defects and ensures that you receive high-quality, reliable equipment. If you encounter any issues with your product within this period, please contact our support team for assistance.

FAQ - Is VAT included in your products?

Yes! VAT is already included on all our products on the online shop. When you receive an invoice, you will see that the subtotal and the final total will be the exact same amount. VAT will be displayed on your invoice.

FAQ - How can I add my VAT number to my invoice?

Simply add your VAT number at check out, or into the company name bar, next to your company name.

FAQ - Can I purchase from your Magalies physical stores/ or distribution centers?

No, our Catering Equipment is exclusively available for purchase through our online platform. We operate on a drop-shipment model, ensuring that you can conveniently browse and purchase our products from the comfort of your own home via our secure online store.

FAQ - Can I view the catering equipment before I purchase it?

Yes, you can. However, viewings are available exclusively at our warehouse locations in Cape Town or Johannesburg, subject to stock availability on the floor. To ensure personalized assistance during your visit, appointments must be scheduled in advance. Please contact us to arrange a suitable time for your viewing experience.

FAQ - Do we need to pay online, or can we send an email or WhatsApp to inquire about stock/pricing or to receive an invoice? We need to get an invoice to ensure our finance department makes the payment via EFT.

While our online platform provides a convenient way to make purchases, we also accommodate inquiries and invoicing via email or WhatsApp. If you prefer to receive an invoice for payment via EFT, simply reach out to our team with your requirements, and we'll promptly assist you. Whether you choose to pay online or via EFT, we're here to ensure a seamless purchasing process tailored to your needs.

FAQ: I don't want to wait for your courier delivery times. Can I send my own courier?

Absolutely. If you prefer to expedite the delivery process, you have the option to arrange your own courier or personally collect the item from our designated warehouses in Johannesburg or Cape Town, provided there is available stock on the floor. It's important to note that once you opt for this method, the liability for the equipment during transit shifts to you. Please consider this aspect when deciding on your preferred delivery method.

FAQ: Can I request overnight delivery?

Yes, you can. However, please note that we will need to obtain a quote from an overnight courier service for delivery to the address provided by you. Once we have the quote, we will inform you of the cost of overnight delivery. It's important to be aware that if you opt for overnight delivery on a Friday, the courier may not deliver on Saturday, especially if you reside outside a local area. If Saturday delivery is essential, we can request a special quote for overnight and weekend delivery, though this may incur additional costs. Please remember to request a quote from us before confirming overnight delivery. Additionally, please note that we cannot organize overnight delivery after 1 pm on any given day, as the courier requires time to collect your parcel from supplier warehouse.

FAQ - Do I need to Create an Account in order to buy something?

No. You can make a purchase without creating an account.

Here’s a simplified FAQ with a direct link to the PDF:

FAQ - Where can I find the warranty terms for catering equipment?

You can view and download our full warranty terms and conditions for catering equipment here.